Magma P7RR64 Guia do Utilizador descarregar pdf (Página 38)

MAGMA

28 Chapter 7 How to Get More Help

Magma Debug Utility

Occasionally, Magma Technical Support may request Windows users to

produce and email a Magma debug log file to help them resolve your

problem. This file should be included as an attachment when submitting

a request at

www.magma.com/support.

1. Locate a file called d/jointfilesconvert/359071/bgview.exe on the Magma CDROM.

2. Double-click on the file d/jointfilesconvert/359071/bgview.exe

3. While the d/jointfilesconvert/359071/bgview screen is open, locate and double-click on

a file called dump.exe on the Magma CDROM.

4. Switch back to the d/jointfilesconvert/359071/bgview screen, which is now filled with

data.

5. Save this file and submit it as an attachment when submitting a

Technical Support request.

Use the “Save As Type” drop-down arrow to select a file type of

(*.LOG).

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